How does hotel check in look like?

How does hotel check in look like?

As many hotel chains as many ways to make a check in. Of course, there are some standards and things needed to be done, which are common in every hotel check-in service. How to prepare for the check-in to the hotel? What are the possibilities to make hotel check-in? What can you expect during check-in at the hotel 5 star?

What to know about hotel check in?

Check in to the hotel can be done in a few ways. The most popular is to check in at the front desk. In some hotels is possible to make an online check in, early check in, or late check in.

If the guest wants to make a check in he/she should prepare:

  • ID card/passport,
  • payment card/cash.

As well it is good to prepare:

  • company details for setting up hotel bill receipt or invoice,
  • hotel chain loyalty card / loyal guest number (if the guest belongs to the hotel loyalty program).

First step – identity confirmation

During check in, the front office associate asks firstly for the guest’s name and the identity card or passport. This is the most important thing! Without confirming guest identity, in many countries, the guest cannot be checked into the hotel. Why you may read in this article.

What is very important the receptionist needs the ID of a person whose name is on the reservation. Therefore when making a reservation it is good to give the name of a guest who will be checking in to the hotel.

 

Step two – stay details

After getting the id document, the receptionist should confirm guest data and stay information. As well if the hotel chain has a loyalty program, the receptionist will ask the guest to join it and he/she will present its benefits. If the guest is already enrolled in the program, the receptionist should thank him /her for choosing the hotel chain again and present special benefits, which the guest will have during the current stay.

Step three – payment details

The next step is to guarantee the stay with a payment card or cash. Guest can pay for the stay in advance and get a hotel bill receipt during the check in. If the guest wants to set the hotel bill during the check out, he/she needs to give the payment card for pre-authorization or cash deposit.

The amount of authorized money on the payment card or cash deposit depends. If the guest wants to use extra services and has all payments (e.g room, minibar, restaurant) at the one hotel bill receipt, the amount of the deposit will include the price of all stay, plus some amount to cover other expenses. Of course, if the guest did not spend all the money blocked, it is going to be returned. In case the guest does not want to pay everything in one bill, the amount of the deposit includes only the room rate.

A payment guarantee is a very important thing and the hotel will not check in the guest who cannot make sure, that he/she is able to pay. More information about that you may find here.

Finally – the room key and hotel information

The last thing during the hotel check in, is giving the guest room key/ card. At this point, the receptionist should inform the guest about all hotel facilities, breakfast possibilities, check out time, and how to get into the room.

 

Hotel check-in time

Check-in at the front desk is possible at a specific hotel check in time. Usually, it is 2 pm or 3 pm. The latest time of check in depends on the hotel. Many hotels have 24-hour reception, so there is no need to worry about arrival time. Late check in hotel is something very common, especially in high-range hotels. It is always good to make sure about hotel check in time. Information about it can be found at hotel’s website, reservation terms, and conditions, or reservation confirmation.

Hotel check in is an easy thing to do and usually, there are no problems with it. The most important is to have an identity document and payment guarantee, as well as to make sure about hotel check in time. Standard hotel check in should not be longer than 5 minutes.

 

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