Check hotel welcome ideas to make a guest experience better

Check hotel welcome ideas to make a guest experience better

Welcoming a hotel guest is one of the most important things in guest service. This gives him/her first impression of the hotel and makes feel good or bad from the beginning of the stay. What are hotel welcome ideas which help to improve hotel guest experience?

What are good hotel welcome ideas?

Hotel welcome ideas can be divided into two parts: welcome at the hotel lobby, and welcome to the room. The first of them is very important and should not be missed. The second one is an extra service which guests will surely appreciate.

Hotel welcome ideas at the lobby

When a guest enters the hotel, he/she should get a warm greeting and interest from the hotel staff. Guest cannot be unnoticed by anyone and should be greeted even before check-in starts. To make the guest experience better, the hotel should focus on something more than just saying “hello”. Guests should be asked how they are doing and if they need anything (maybe help with luggage, something to drink). Good hotel welcome ideas at the lobby are:

  • free snack or beverage available for guest self-serve – making a place in the lobby where guests may take a beverage (coffee/tea/lemonade/water), or/and small snack (a candy/a cookie/a piece of cake),
  • offering guests some extra service –offering them something to drink or eat at the lobby bar or restaurant,
  • give a guest help and instructions – when guests enter the hotel, one employee can take care of them, and explain how to prepare for the check-in, show the way to the front desk/restaurant/bathroom.

These practices will help to satisfy guests’ needs and make them feel better. They will feel that hotel takes care of them, meets their expectations, and they can rely on hotel staff members. Their satisfaction with hotel stay will be higher from the beginning which will impact their overall experience.

-> Check as well why hotel welcome gifts are important?

Hotel welcome gift ideas inside the room

Most of the guests do not expect to get something extra when get to the room. It is a good idea to prepare a hotel welcome gift for them. Guests will be happy from getting something for free, they feel excited and appreciated. Therefore, they will make good memories according to the hotel, have a better opinion about their stay, and will like to come back.

The easiest hotel welcome gift ideas are candy or small chocolate put on a bed pillow. However, the best are personalized gifts which are made especially for the particular guest, according to certain occasions.

Some of the good hotel welcome gift ideas in the room are:

  • plate with fruits or sweet/salty snacks,
  • a hotel souvenir such as a quill pen, bag, mug, notepad, suit cover, toiletry bag,
  • souvenir related to the country/region/city,
  • greeting card with thanks for choosing a hotel, or congratulations for special occasions,
  • hand made sweets/candles/paintings related to the hotel, occasion, or guests’ personal interests/occupation,
  • cake for birthdays/weddings/anniversaries,
  • toys, coloring books, and crayons for guests with children,
  • glass/bottle of wine or champagne,
  • special room decoration for example with flowers or origami.

The choice is huge and every hotel can choose solutions according to their budget and capabilities. As well good hotel welcome ideas are to think outside the box and do something creative to surprise guests. Every effort to make guests happy, nicely surprised, and satisfied, will make the hotel more valuable for guests.

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