Can a hotel cancel my reservation? – when and why?

Can a hotel cancel my reservation? – when and why?

Do you think your hotel booking is guaranteed at the moment you book a room? Unfortunately, not always it is like that. Let’s check below, when and why can a hotel cancel a booking?

When can a hotel cancel a reservation?

The cases when a hotel can cancel a reservation are listed in the hotel booking cancellation policy. Every hotel may have its policy in that case. However, some common factors work in most hotels.

In one case, a hotel can cancel your booking without taking any responsibility for that. It is when you make a non-guaranteed reservation (read more about hotel reservation types). Therefore, your reservation may be canceled when you make a hotel booking without pre-payment or providing your credit/debit card details. So, can a hotel cancel a booking? Yes, if you did not guarantee it with a payment card or did not pre-pay the stay.

can a hotel cancel a reservation

Can a hotel cancel a card-guaranteed reservation?

The case when a hotel can cancel your reservation, which is guaranteed with payment card details, is when there is no possibility of charging or pre-authorizing the provided card. It means that when you give payment card details to book a room and the hotel has a problem with charging the card or blocking the money on it, your reservation may be canceled. However, in this case, the hotel firstly should inform you about invalid card details and ask you to provide a new card or pre-pay the reservation in another way. Then, if you do not do that, the hotel can cancel your reservation.

Can a hotel cancel a pre-paid booking?

Pre-payment is the highest guarantee for you and the hotel that the reservation is made and cannot be canceled in any case by any of the parties. Therefore, the hotel cannot cancel a pre-paid reservation. However, if they do that, you should get back all the money you paid.

What can you do when the hotel cancels your booking?

When your booking was canceled by the hotel, and you do not know why, you can always write a message to the hotel reservation office, or call them to ask. They should provide you with all the details, why your reservation was canceled and what can you do now (for example to get back your reservation or return your money).

Can a hotel cancel my booking – summary

To sum up, depending on the reservation type, the hotel may:

  • Cancel a non-guaranteed reservation, without any explanation;
  • Cancel a card-guaranteed reservation, if the card is impossible to charge or pre-authorize (block the money);
  • Do not cancel a pre-paid reservation, if it does so, the paid money needs to be returned.

Now you know everything about when can a hotel cancel a reservation 😉

Subscribe to not miss any article with valuable hotel and travel knowledge!

Thank you 🙂

 

Check as well:

Leave a Reply

Your email address will not be published. Required fields are marked *